On-Demand Course Service Essentials: Owning the Service Moment

At Disney Institute, we believe a common purpose is the essential foundation of a quality service strategy. Our Cast Members at Disney parks and resorts are encouraged to internalize our common purpose and are empowered to demonstrate it daily. From this course, you will begin to understand specific best practices for everyone in your organization to leverage a higher purpose to create emotional connections with your customers.

As part of the Disney Institute Essentials Series, this micro-learning experience will inspire professionals by focusing on a particular aspect of a service-centred culture. Enhance your learning and personal development to be able to foster greater organizational success.

For more than three decades, Disney Institute has been helping to advise and train a variety of professionals, teams and organizations worldwide based on the business insights and best practices of Disney parks and resorts.

Disney Institute operates under the very principles it teaches, setting the same standards of excellence for ourselves. You will be introduced to another mode of thinking—the distinctly Disney method. This is not business training per usual, but a unique and truly inspiring approach.