Level 2 Certificate in Principles of Customer Service

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone interested in customer service and hopes for career progression or employment opportunities in the customer service industry.

This qualification is ideal for anyone working in a customer-facing role or looking to get a job where the role involves customer service knowledge as a key component of the position.

Studying via distance learning means you can choose when and where you study.

This course is available for Online Paper-based and Paper-based learning with online assessments.

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organizations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

You will gain a nationally recognized qualification; Create a long-standing career pathway within the customer service industry; Courses are delivered as distance learning, allowing learners to choose when and where to study; Personal tutors are assigned to ensure learners have the support needed to succeed.

As a student at Riverside College, you will be at the centre of everything we do. We have a simple ambition: We want you to reach your full potential during your valuable time with us.

We aim to provide t he very best teaching; personal tutors and teachers who really care for you; a wide range of enrichment activities from sport to trips, visits, and student clubs; additional support for those students who require extra help with their studies; a friendly, caring and safe environment with high standards at all times.

We have made significant investments in creating a state of the art vocational facilities. This ensures that you develop skills using the latest technology and equipment essential for today’s job market.